Privacy policy

Here's the Privacy Policy adapted with your business information:

Privacy Policy

Last updated: November 13, 2024

This Privacy Policy describes how Vital Balance ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from getvitalbalance.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to users of the Services, including customers, website visitors, and others whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and comply with other legal requirements.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on your interactions with us.

In addition to specific uses outlined below, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms, and protect the Services, our rights, and the rights of others.

What Personal Information We Collect

Information We Collect Directly from You

Information you submit to us through our Services may include:

  • Contact details: name, address, phone number, and email.
  • Order information: billing and shipping address, payment confirmation, email, and phone number.
  • Account information: username, password, security questions, and other account security information.
  • Customer support information: information you choose to share with us, e.g., messages sent through the Services.

Some features may require you to provide this information directly; opting not to provide certain information may prevent you from accessing specific features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, IP address, network information, and other data about your interactions with the Services.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Shopify (our website host and support provider)
  • Payment processors for processing payments and fulfilling orders

Information from third parties is handled in accordance with this Privacy Policy. (See Third Party Websites and Links section below.)

How We Use Your Personal Information

  • Providing Products and Services: To fulfill orders, process payments, send order notifications, manage accounts, facilitate returns/exchanges, and enhance your experience on the Site.
  • Marketing and Advertising: For promotional communications, tailored marketing, and advertising on our Site or other platforms.
  • Security and Fraud Prevention: To detect, investigate, and address possible fraudulent or malicious activity.
  • Communicating with You and Service Improvement: For customer support and enhancing the Services based on your feedback.

Cookies

We use cookies to improve our Site, run analytics, and personalize the Services. For information about cookies used on our store powered by Shopify, see Shopify’s Cookie Policy.

Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Note that doing so may impact your experience and the functionality of our Services.

We also recognize the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. Other “Do Not Track” signals from browsers may not be recognized.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons as described below:

  • Vendors and Service Providers: For IT management, payment processing, fulfillment, and customer support.
  • Business and Marketing Partners: For providing services and advertising.
  • With Your Consent: For specific third-party services, such as social media integrations.
  • Affiliates and Corporate Group: For business operations and management.
  • Business Transactions: In connection with mergers, bankruptcy, or to comply with legal obligations.

Over the past 12 months, we have disclosed the following categories of personal information:

  • Identifiers: Contact details, order and account information
  • Customer Records: Order information, customer support data
  • Internet Activity: Usage Data, IP addresses

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, please contact us for removal.

Security and Retention of Your Information

We use security measures to protect your data, though no system is impenetrable. Please avoid insecure communication channels for sensitive information.

Data retention depends on various factors, including the purpose of data collection and legal requirements.

Your Rights

Depending on your location, you may have the right to:

  • Access/Know: Request access to personal data we hold about you.
  • Delete: Request deletion of certain personal data.
  • Correct: Request corrections to inaccurate data.
  • Portability: Request a copy or transfer of data.
  • Restrict Processing: Request restrictions on data processing.
  • Withdraw Consent: Revoke consent where applicable.

To exercise these rights, please contact us (see Contact section below). We may verify your identity before responding.

Complaints

If you have concerns about our privacy practices, contact us using the details below. If unresolved, you may contact your local data protection authority.

International Users

If we transfer your information outside your country, we will ensure appropriate protections are in place.

Contact

For privacy-related questions or to exercise your rights, please email us at support@getvitalbalance.com.